“HEATHER CHO, a vice president of Korean Air, and daughter of the airline’s chairman, is being investigated after an incident on a plane about to take off from JFK heading to Seoul. Bloomberg reports that Ms Cho “ordered a plane back to the gate so she could remove a crew member who gave an incorrect answer to a question on how to serve macadamia nuts.” The Guardian quotes reports that Ms Cho began to scream after the steward first failed to ask whether she wanted the nuts, and then served them to her in a paper bag rather than on a plate.
Clearly nuts are an important part of flying (Alan Shepard, an Apollo astronaut, took a peanut with him to the Moon and back; on Earth, a possibly well-oiled Steve McQueen tried to eat it when shown the legume in a bar). But they are not quite as important as having a serene cabin. Korean Air said Ms Cho is responsible for checking service standards, although she was flying as a passenger at the time. One has to wonder what page of the carrier’s customer-service manual suggests that causing a scene, insisting the plane turn back for the gate while taxiing, and delaying a flight for 11 minutes is the response the other 400 customers demand for serving a snack on incorrect crockery .” *
Ben Mankiewicz (What The Flick?! & Turner Classic Movies; http://www.twitter.com/BenMank77), Jimmy Dore (TYTComedy, The Jimmy Dore Show; http://www.twitter.com/jimmy_dore) & Ana Kasparian (http://www.twitter.com/AnaKasparian) discuss.
*Read more here from http://www.economist.com/blogs/gulliver/2014/12/korean-air-and-flight-delays